FALSE ADVERTISING BY CUT MY.
Your Order #000682056
Placed on 25 Mar 2024, 16:41:30
THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN 25 YEARS.
Just wanted a simple worktop cut for utility room and I've waited a month for it to arrive rather than a week as stated....the phoneline has been switched off...no reply to emails...wonder what condition my order will arrive in - IF it ever arrives?? I'd like my money back if CutMy can't deliver this straight forward order. Looks like no current customers are satisfied.
I'D BE COMPLETELY CRAZY TO USE THIS COMPANY AGAIN !
"Hello Amber Lovelle,
Great news! We've received your order.
Thank you for choosing Cut My, we will email you as soon as your order has been shipped which we expect to be on 8th April
If you have questions about your order you can email us at an email we don't reply to or call us on a helpline we've now switched off at 01903 389024."
Your Order #000682056
Placed on 25 Mar 2024, 16:41:30
Amber,
21 hours ago
Verified
Very friendly and efficient service
Very friendly and efficient service. Good product, quick delivery, and no complaints from me!
JT,
1 day ago
Verified
Everything was perfect
Everything was perfect. Flawless!
customer,
1 day ago
So pleased I chose to repair instead of replace!
measured my damaged ikea nightstand tops and ordered melamine tops to match. They arrived well packaged, in about 10 days (I was not in a rush so did not mind the wait). I used the old, damaged tops as a template to drill new holes on the underside for the fixings and they look like NEW! So pleased I chose to repair instead of replace. It was so easy and saved me a huge amount of money.
Sheryl,
1 day ago
Verified
Accurate!
Boards were cut accurately and protected well for shipping. Despite this, one of the boards suffered slight damage.
Mr Sutherland,
2 days ago
Verified
All xut to correct size but order was…
All xut to correct size but order was late
Will use again
Mr David Cassels,
2 days ago
Verified
Arrived as described
Arrived as described, on time and ggod quality, thanks!
Fabian Chifor,
2 days ago
Verified
Nice ply / packed well but 2 of 4 undersized!
Nice ply / packed well.
Not sent that quickly & two of the 4 panel's (all supposed to be the same size) were slightly under sized so couldn't be used for the job intended!
Nigel Hall,
3 days ago
Verified
Profecional manner & a very good…
Profecional manner & a very good haircut, get what you ask for not what barber thinks would look best
Lee Finlayson,
3 days ago
Verified
Good service
Good service
D Armitage,
3 days ago
Verified
Excellent!
Excellent!
Dave,
3 days ago
Verified
trouble-free
trouble-free, fast delivery, well-packaged goods
GRZEGORZ STANUCH,
3 days ago
Verified
Ease of ordering
Ease of ordering
Communication
Product arriving well packaged
Sarah Mead,
3 days ago
Verified
Needed new Perspex windows for my shed…
Needed new Perspex windows for my shed and Cut My did a fine job with accurate cutting and smooth edges which fitted perfectly - having tried to cut Perspex myself at first I would recommend them strongly !
Oliver
Oliver ,
3 days ago
Verified
Very well packaged- very happy
Very well packaged, easy to use and a really good price. Really changed the room. The measurements on the site telling you exactly how much to measure between columns (when you order) is very helpful. It’s in a picture above the order section.
Anita,
3 days ago
Verified
Accurate cutting and well packaged
Accurate cutting and well packaged. Arrived at time expected. I have used this company before and will do again.
Robert Hall,
3 days ago
Verified
Perfect cut
Perfect cut , and great quality .
Katarzyna Zarska,
3 days ago
Verified
Very impressed with the finished…
Very impressed with the finished product. Fit perfectly on top of low level bookcase.
Mr Martin,
3 days ago
Verified
Excellent service.
The stuff I ordered was as I expected which should not be difficult as the ordering process was not a challenge. The thing that impressed me was that I picked it up myself. They have a few units on the industrial estate so I went to the wrong one. The person I spoke to was extremely helpful as were the other people I dealt with at the correct unit. The members of staff I spoke to are a tribute to their company. A big 5 stars from me
The maximum weight capacity depends on the size of your shelf, wall material, brackets, and fixings used. We recommend fixing larger shelves to masonry with our heavy duty adjustable brackets, using at least 50mm screws and anchors. This provides the strongest mounting. Smaller shelves or mounting to softer wall materials will reduce the weight capacity considerably.
What are the alcove shelves made of?
Our shelves start with a durable MDF core which we expertly machine and hand finish to your custom dimensions. The surfaces are covered in a scratch-resistant melamine laminate finish available in oak, white, black, and a paintable raw MDF version.
Are mounting brackets included?
Yes, standard screw brackets are available for all board thicknesses, while our heavy-duty adjustable brackets are available for 38mm and 50mm boards. Screws and wall anchors are not included - make sure to use appropriate fixings for your wall type.
Should I mount to the wall studs if installing on plasterboard?
Yes, try to align at least one bracket per shelf to a wall stud. This greatly improves stability. If stud alignment isn't possible, use specialised plasterboard fixings.
How are the alcove shelves installed?
First attach the adjustable brackets securely onto the wall, properly spaced to match the shelf width. Make sure the brackets are level, then set the shelf onto the bracket pegs.
We have made a guide on how to install floating shelves which features step-by-step instructions as well as all the tools you will need for installation.
I ordered 3 floating shelves. Despite there being an adjustment mechanism in the bracket to alter the angle of the shelf, there were no fitting instructions were sent with the shelves. One of the shelves had 3 cut marks on the top surface, which was disappointing since they cost £130.00 each. Apart from that they were great.
Verified, Collected by Cut My
B Rozalla,
3rd February
Brilliant, and the 14 floating shelves we bought look fantastic on our wall
Verified, Collected by Cut My
Harry Browne-Sykes,
13th January
Shelves was chipped on the edges and had glue mess on them, ordered 3 the same colour but one of them didn’t match the others, was a different texture and shade for no apparent reason. £360 what a mug I am
Verified, Collected by Cut My
Robert Culverwell,
26th December
Everything 100% right.
Verified, Collected by Cut My
Rob,
20th December
Had an initial issue with the order as the wrong product was delivered but this was dealt with quickly. Sadly for the cost I am disappointed with the quality of the product, horrible stickers left on the shelves that are difficult to remove and have left a mark. Installation is also tricky. You need to have the rods lining up pretty well to get them all in at the same time
Verified, Collected by Cut My
Janet,
19th December
An excellent alternative to solid oak shelves. Very well made with crisp, neatly well- finished edges.
Verified, Collected by Cut My
Oliver Burston,
28th June
Excellent thanks.
Verified, Collected by Cut My
R M Dale,
15th June
Perfect match for existing oak furniture
Verified, Collected by Cut My
Angela Lynwood,
14th June
Very strong shelving , had a couple of minor marks , didn’t show once put on wall .
Verified, Collected by Cut My
M Read,
13th June
Product made to measure. Very pleased with the convenience of ordering exactly what we wanted and getting something of quality delivered in a timely manner. Thank you.
Verified, Collected by Cut My
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Delivery Options
For 25mm Black Floating Shelves
Sorry, we are unable to deliver to this address. To see our service areas, please read our delivery policy.
If you are going to be in the area and would like to proceed with the purchase for collection, please contact us on 01903 389024 or email info@cutmy.co.uk.
Estimated Arrival
Estimated Cost
Collection Options
From BN5 9XR
Estimated Arrival
Estimated Cost
Arrival dates and shipping costs shown above are estimates. See exact dates and costs and select your preferred shipping option during checkout. For more details on delivery speeds, pricing, and location, please view our delivery policy.
