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Delivery Policy

Delivery charges are based on the size of the largest panel you order and how quickly you'd like to receive it. All delivery charges include excellent standards of packaging to ensure your order gets to you in great condition.

Economy

FREE ON ORDERS OVER £150

Arrives within 7 working days.

any length

£9.95

Economy - Fast-Track

FASTER AND FREE ON ORDERS OVER £150

Arrives within 3 working days.

*Subject to Fast-Track Terms and Conditions.

any length

£9.95

Express

FAST TRACK YOUR ORDER

Arrives within 3 working days.

any length

£19.95

Next Working Day

FAST TRACK YOUR ORDER

Order before 13.00 for next day.

*If out of stock, we will contact you to make alternative arrangements.

any length

£29.95

Standard Collection

Ready within 4 working days.

Collection from Unit 51-52, BN5 9XR.

any length

FREE

Express Collection

FAST TRACK YOUR ORDER

Order before 13.00 for next day collection.

Ready within 2 working days.

Collection from Unit 51-52, BN5 9XR.

any length

£14.95

Sample Delivery

all samples

£3.00

Delivery Frequently Asked Questions

Why is my order late?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Why has my order not shipped yet?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

Can my delivery and billing address be different?

You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.

Can I collect my order?

You are more than welcome to come and pick your order up from us. We offer this service in two packages. Our standard collection comes at no cost to you and will be ready for collection within 4 working days. Alternatively, our express collection service will be ready for collection within 2 working days. You can select this option at the checkout. Our address is Unit 51-52, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

How will I know if my order has been dispatched?

You will receive a confirmation email when you place your order. We will email you again with your invoice when your item has been dispatched from our warehouse. Where possible, this email will include the courier’s tracking details.

How will I know if my order is ready to collect?

You will receive a confirmation email when you place your order. We will email you again with your invoice when your item is ready to collect from our warehouse.

Will I have to be in all day?

Depending on how your order is being delivered, the courier may be able to give you a window for delivery via the courier tracking number. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe, or with a neighbour. If you are not going to be in, a clear note on the front door really helps the couriers.

In what condition should my order be delivered?

While all orders are made to a high quality and leave our shipment facility in a protected film, if your order appears to have been damaged in transit, please sign for it as DAMAGED and contact us via info@cutmyplastic.co.uk within 24 hours with a description of the fault, and photographic evidence.

Do you deliver outside of Great Britain?

Currently, we do not provide any deliveries outside of Great Britain. We are also unable to deliver to any addresses on the Isle of Skye, Northern Ireland, Eire, Isle of Wight, the Channel Islands or the Scottish Highlands.

What is your normal delivery timescale?

Our normal delivery timescale is within 7 working days. Though, we also provide faster delivery options if required.

For further information on all of our frequently asked questions, please read our FAQ page.

Delivery Terms and Conditions

Delivery Methods

Economy

Delivery time is estimated to be within 7 working days. While we give this as an estimate, situations outside of our control may affect this. We will send you an email when your item has been shipped. Due to our printing process, this is the only delivery option available for any of our printed products, or our Premium Acrylic Splashbacks.

Economy - Fast-Track

Orders that only include products made as part of our Fast Track range will be upgraded to Express Delivery for free. Products must not include any forms of alterations such as, but not limited to edge banding or Cutouts, and all products must be Rectangles. This will be added automatically at the point of checkout. We reserve the right to withdraw this promotion at any time. Only orders that wholly include products as listed below will be upgraded. Please note that not all thicknesses are included in this free upgrade deal, and thicknesses, along with products can be added/removed at our discretion.

Products Included:

  • Clear Acrylic – 2mm, 3mm, 4mm, 5mm, 6mm, 8mm, 10mm, 12mm

  • Black, White, Grey & Mirrored Acrylic – 3mm, 5mm

  • Polycarbonate – 2mm, 3mm, 4mm, 5mm, 6mm, 8mm, 10mm, 12mm

  • All MDF, Plywood & OSB and Accessories

If the value of the cart meets the threshold for free delivery under Economy, then Express delivery will also be free under this rule. Any price under this threshold will be charged at the price of Economy delivery. This deal can not be used in conjunction with any other promotion.

For help regarding this promotion please contact us on  or info@cutmyplastic.co.uk and for further information on all of our Terms and Conditions, please read our Terms and Conditions page.

Express

Delivery time is estimated to be within 3 working days. While we give this as an estimate, factors outside of our control may affect this. We will send you an email when your item has been shipped.

Next Working Day

Any orders made under our 'Next Working Day' option need to be made before 13.00 Monday to Friday to qualify for next day delivery. We will send you an email when your item has been shipped. Items will be produced and shipped that day using a next day parcel service. Any further requirements such as rounded edges, cut-outs, holes or printing may push dispatch to be the following day.

Standard Collection

Our standard collection option is free, with orders available to collect within 4 working days. While we give this as an estimate, situations outside of our control may affect this. We will send you an email when your item is ready to collect. Our address is Unit 51-52, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Express Collection

Our express collection option costs £14.95 and any orders made through this will be available to collect within 2 working days. While we give this as an estimate, situations outside of our control may affect this. We will send you an email when your item is ready to collect. Our address is Unit 51-52, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Delivery Restrictions

While we do try exceptionally hard to deliver orders within an estimated time frame, on rare occasions, we may fail to do so. In these instances, we will endeavour to communicate with you throughout any delays.

Any orders where the longest side is smaller than 297mm and weighs less than 3kg are considered small orders. Any small orders will be shipped through Royal Mail. The price of this delivery is the same as the one selected for your item.

However, any orders where the longest side is between 298mm and 1200mm, or where both dimensions are above 600mm will be considered a large order. Any large orders will be shipped through either DHL or Tuffnells. There are also restrictions on the weight of the order, where it can not weigh more than 30kg, but if possible we will split your order into multiple parcels to allow for it to be shipped.

Third-Party Couriers

Our standard couriers are DHL and Tuffnells, however, we also use Royal Mail for any small orders as specified above. Currently, we are unable to ship to the Isle of Skye, Northern Ireland, Eire, Isle of Wight, Isle of Man, the Channel Islands, and some of the Scottish Highlands. Please note some postcodes may incur additional costs. While we package all orders to the highest of quality and ensure that all goods are ready to ship within a specific time frame, we are not liable for our couriers.

When using DHL and Tuffnells there are restrictions to how heavy and large the orders can be, if, in any instance where your order exceeds those measurements, we will seek to use our in-house alternative.

In-House Shipping

We only use in-house shipping for products too large or heavy for one of our third-party couriers. In-house shipping is used at our discretion where we feel, that due to the weight, size, or quantity of items that the risk of damage would be too high to use a third-party courier. Due to our location, some deliveries may be subject to delays outside of our stated shipping times. We will however make contact with you informing you of any delays with an estimated time and day of delivery.

Currently, we are unable to ship to the Isle of Skye, Northern Ireland, Eire, Isle of Wight, Isle of Man, the Channel Islands, and some of the Scottish Highlands. Please note some postcodes may incur additional costs. For information about our delivery area for our in-house option contact us on or info@cutmyplastic.co.uk.

For further information on our terms and conditions regarding delivery, please read our “In-house shipping is used at our discretion where we feel, that due to the weight/size/quantity of items in an order that the risk of damage would be too high to use a third-party carrier.Due to our location, some deliveries may be subject to delays outside of our stated shipping times. We will however make contact with you informing of any delays with an estimated time and day of delivery.” page.

We're Here to Help

Our Customer Service Team is available Monday to Friday 9am - 5pm.

Rated 4.7/5 on Feefo

1-May-2021
100
Several different sizes of wood needed - saved so much time - accurately cut - quick delivery and well packaged - would not hesitate to use again.
22-Apr-2021
100
Yes, quite happy and will use again as and when.
11-Apr-2021
100
Everything was spot on and delivery was quick . Thank you
11-Apr-2021
100
First class - provided a small number of MDF sheets cut to meet my specific needs. Small order charge well worth the extra to get exactly what I needed.

Based on 852 reviews.