Below we will try to explain the complicated world of delivering sheet goods around the UK and the world!
We do everything we can to make sure your order gets to you on time and in one piece. We have tried and tested many ways of packing and delivering our products over the last few years and are confident that the methods we have chosen will ensure you receive your goods in good condition.
Below you will see our pricing table which outlines the service levels and costs for delivery.
|Longest Side||Order Under £100*||Order Over £100*||Express 1-3 Working Days||Next Working Day**||Next Working Day by 1PM**||Saturday Delivery|
*Delivery between 5-7 working days.
**Next working day deliveries are subject to stock availability and the order being placed before 2pm.
***Or 2 dimensions both over 750mm x 750mm.
The Small Print
There is a supplement on deliveries to the Scottish Highlands, Grampians, Northern Ireland, Eire, Isle of Wight, Isle of Man and the Channel Islands. This supplement will be calculated when you add your delivery details to your order. If you have any questions please contact us. We are unable to offer free delivery to any of the above locations.
We try very hard to get your orders to you on time, but on rare occasions this doesn't happen. Sometimes we make mistakes, and unfortunately we are occasionally let down by our delivery partners. We will do our best to keep you informed whilst we sort out these issues.
Please don’t book other contractors or services until you have actually received your order, we can not be held liable for any costs incurred due to late, damaged or incorrect orders.
Frequently Asked Delivery Questions
Is there a minimum order charge?
We have no minimum order size, so you can place a small order without incurring an additional charge.
Can my delivery and billing address be different?
Yes! Your delivery address doesn’t need to be the same as your billing address. You can pick different addresses whilst checking out.
Can I collect my order?
You are more than welcome to come and pick your order up from us at no cost to you. You can select this option in the checkout. Our address is Unit 30, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.
How will I know if my order has been dispatched?
You will receive a confirmation email when you place your order. We will send email you again with your invoice when your item has been dispatched from our warehouse. Where possible, this email will include the courier’s tracking details.
Will I have to be in all day?
Depending on how you order is being delivered we may be able to give you a window for delivery via the courier tracking number. This applies to about 70% of our orders. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe or with a neighbour. If you are not going to be in, a clear note on the front door really help the drivers out.
In what condition should my order be delivered?
Your order should arrive packaged and in perfect condition, just as it left us. If your order appears to have been damaged in transit, please sign for it as DAMAGED and open the package immediately to check the sheets inside. Our packing is pretty robust and often damage of the packaging doesn't make it through to the sheets inside. If your sheets are unfortunately damaged, please email is within 24 hours with a description of the damage and pictures to illustrate it.
Do you deliver outside of the UK and Eire?
Yes, we can ship abroad. Contact us with details of what you would like to order and where you would like it delivered, and we can create a bespoke quote for you.