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Delivery Policy

Delivery charges are based on the size of the largest panel you order and how quickly you'd like to receive it. All delivery charges include excellent standards of packaging to ensure your order gets to you in great condition.

 

Orders over £150

Arrives in 3-7 working days

(Faster delivery method pricing adjusts with free delivery)

FREE

Economy Delivery

Arrives in 3-7 working days

any length

£9.95

Express Delivery

FAST TRACK YOUR ORDER

Arrives in 1-3 working days

any length

£19.95

Next Working Day

FAST TRACK YOUR ORDER

Order By 13.00

* Subject to stock availability

any length

£29.95

Sample Delivery

all samples

£3.00

Delivery Frequently Asked Questions

 

Why is my order late?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

 

Why has my order not shipped yet?

While we endeavour to ensure your item arrives with the specified time frame, unforeseen delays may occur affecting shipping or manufacturing. In this instance, we will strive to communicate any delays to you, such as through the use of a banner at the top of the page which would provide further details.

 

Can my delivery and billing address be different?

You can have different addresses for billing and delivery. You can pick different addresses whilst checking out.

 

Can I collect my order?

You are more than welcome to come and pick your order up from us at no cost to you. You can select this option in the checkout. Our address is Unit 51-52, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

 

How will I know if my order has been dispatched?

You will receive a confirmation email when you place your order. We will email you again with your invoice when your item has been dispatched from our warehouse. Where possible, this email will include the courier’s tracking details.

 

Will I have to be in all day?

Depending on how your order is being delivered, we may be able to give you a window for delivery via the courier tracking number. If you are unable to be at home for the delivery, our couriers will try to leave your order somewhere safe, or with a neighbour. If you are not going to be in, a clear note on the front door really helps the couriers.

 

In what condition should my order be delivered?

While all orders are made to a high quality and leave our shipment facility in a protected film, if your order appears to have been damaged in transit, please sign for it as DAMAGED and contact us via info@cutmyplastic.co.uk within 24 hours with a description of the fault, and photographic evidence.

 

Do you deliver outside of Great Britain?

Currently, we do not provide any deliveries outside of the United Kingdom.

 

What is your normal delivery timescale?

Our normal delivery timescale is 3-7 working days. Though, we also provide faster delivery options if required.

 

For further information on all of our frequently asked questions, please read our FAQ page.

Delivery Terms and Conditions

Delivery Methods

Economy

Delivery time is estimated to be between 3-7 working days. While we give this as an estimate, situations outside of our control may affect this. We will send you an email when your item has been shipped. Due to our printing process, this is the only delivery option available for any of our printed products, or our Premium Acrylic Splashbacks.

Express

Delivery time is estimated to be between 1-3 working days. While we give this as an estimate, factors outside of our control may affect this. We will send you an email when your item has been shipped.

Next Working Day

Any orders made under our 'Next Working Day' option need to be made before 13.00 Monday to Friday to qualify for next day delivery. We will send you an email when your item has been shipped. Items will be produced and shipped that day using a next day parcel service. Any further requirements such as rounded edges, cut-outs, holes or printing may push dispatch to be the following day.

Collection

Our collection option is free, with orders available to collect after 3-7 working days. While we give this as an estimate, situations outside of our control may affect this. We will send you an email when your item is ready to collect. Our address is Unit 51-52, Mackley Industrial Estate, Henfield Road, Small Dole, BN5 9XR.

Delivery Restrictions

While we do try exceptionally hard to deliver orders within an estimated time frame, on rare occasions, we may fail to do so. In these instances, we will endeavour to communicate with you throughout any delays.

Any orders where the longest side is smaller than 297mm and weighs less than 3kg are considered small orders. Any small orders will be shipped through Royal Mail. The price of this delivery is the same as the one selected for your item.

However, any orders where the longest side is between 298mm and 1200mm, or where both dimensions are above 600mm will be considered a large order. Any large orders will be shipped through either DHL or Tuffnells. There are also restrictions on the weight of the order, where it can not weigh more than 30kg, but if possible we will split your order into multiple parcels to allow for it to be shipped.

Third-Party Couriers

Our standard couriers are DHL and Tuffnells, however, we also use Royal Mail for any small orders as specified above. Currently, we are unable to ship to Northern Ireland, Eire, Isle of Wight, Isle of Man, the Channel Islands, and some of the Scottish Highlands. Please note some postcodes may incur additional costs. While we package all orders to the highest of quality and ensure that all goods are ready to ship within a specific time frame, we are not liable for our couriers.

When using DHL and Tuffnells there are restrictions to how heavy and large the orders can be, if, in any instance where your order exceeds those measurements, we will seek to use our in-house alternative.

In-House Shipping

We only use in-house shipping for products too large or heavy for one of our third-party couriers. These include products where the longest side is between 298mm and 1200mm or where multiple dimensions are above 600mm, or when the product weighs more than 30kg.

Currently, we are unable to ship to Northern Ireland, Eire, Isle of Wight, Isle of Man, the Channel Islands, and some of the Scottish Highlands. Please note some postcodes may incur additional costs. For information about our delivery area for our in-house option, check out our illustrative map, or contact us on or info@cutmyplastic.co.uk.

For further information on our terms and conditions regarding delivery, please read our Terms and Conditions page.

We're Here to Help

Our Customer Service Team is available Monday to Friday 9am - 5pm.

Rated 4.7/5 on Feefo

9-Apr-2021
100
I would recommend Cutmyplastic, they provided exactly what I was looking for. I was building a backscene for my model railway. I wanted material that was flexible, manageable, indestructable and easy to cut. It was all of these and easy to paint, too. No need to cover with paper.
8-Apr-2021
100
I found it very easy to order, to the size I wanted and with an extra bonus I had holes for the top of my tank it is a perfect fit.. Thank you cutmyplastic
7-Apr-2021
100
Quick, quality.
1-Apr-2021
100
Better than I could imagine.

Based on 842 reviews.