If we cut your order incorrectly, we’ll re-cut and send you a replacement as soon as possible. Just let us know within 14 days from delivery.
It's rare, but sometimes mistakes are made, if we cut your order incorrectly, outside of our +/- 1mm tolerance, just send us a photo and we'll re-cut and send a new one out to you straight away. We’ll even collect our mistake to ensure it's recycled appropriately.
We endeavour to cut as accurately as possible and as a result, our tolerance can be plus or minus +/- 1mm. That means your cut sheet could be +/- 1mm smaller or larger than the size you specified. If we cut outside of this tolerance then we’ll send a replacement.
We wish it could but unfortunately our re-cut guarantee isn’t valid for items that don’t fit due to your measurements being incorrect. When submitting your order to us, make sure that you have measured the dimensions you require at least twice, to ensure you get the same measurements on both occasions. It's also important to check that your tape measure is accurate, don’t use a fabric tape or one that belonged to your great grandma. Use a steel tape measure, make sure you’re using it correctly and that you’re measuring in millimetres. Unfortunately we can't be held responsible for mistakes you make in your measurements and we do not recut if you have provided us with the wrong measurements, we only recut if the mistake is ours.
If the item you’ve ordered is no longer in stock or has been discontinued we won’t be able to recut for you but we will do our best to provide the next best material for your project.
If you’ve damaged the item and it no longer fits then unfortunately it won’t be valid for our re-cut guarantee so please make sure you report any damage to us made in transit on the day of delivery.
We're Here to Help
Our Help Centre is available 24/7 to explore FAQs, discover DIY ideas and advice, and even ask our community of fellow DIY enthusiasts.
I’ve order bit wrong shade but otherwise cut perfectly and delivered quickly with no quality issues.
CollectPlus Customer,
2 hours ago
Verified
Excellent product quality
Excellent product quality, well packaged and great price
Customer,
2 hours ago
Verified
Really good reliable company. Highly recommended.
I used them quite a few times while refurbishing a kitchen. Outstanding service and outstanding products. Everything was first class. The delivery company they use are not great - just left packages propped up against front door. All in all though - 5 stars.
Derek Janes,
3 hours ago
Verified
Fantastic product
Fantastic product, many thanks. Would use again !!
Sue Thompson,
3 hours ago
Verified
Excellent product.
The product is excellent. The sizing and cutting to size is very useful.
Be cautious of the website, it is a nuisance in that if you go back to review anything it re-sets to its default setting. You need to be careful that it hasn't changed anything or you will find yourself paying £30 for a 100mmx 50mm piece of material!
Ian Morris,
6 hours ago
Verified
Excellent good quality product
Excellent product was exactly what I was looking for to repair broken glass panels from my Greenhouse. Have never used Shatterproof window panels before very easy to apply to Greenhouse fitted perfectly and very sturdy and competitive price. Very satisfied with product and service. All goods was well packaged.
Emcg,
8 hours ago
Verified
Will use again
Quick delivery. Very well packaged. Accurately and cleanly cut. Thank you.
Bryan Harral,
9 hours ago
Verified
easy to order and fast delivery
easy to order and fast delivery
Chris Kahle,
13 hours ago
Verified
Great product
Great product. Arrived quickly.
Kenneth Lowe,
21 hours ago
Verified
Bathroom splash backs
The parts I ordered where perfectly sized and did the job I wanted them to do.
Mrs Waddingham,
21 hours ago
Verified
Good service and excellent quality…
Good service and excellent quality product
Brian ,
23 hours ago
Verified
Fast efficient service and quality…
Fast efficient service and quality product
J murray,
23 hours ago
Verified
Ordered
Ordered
Confirmed
Delivered !!
What more can you want just need the weather to be dry to use it.
Cannot blame you for that !
Miss Louise Hizzett,
1 day ago
Verified
Very pleased with the service provided.
Very pleased with the service provided.
Easy to order and pay for and was perfect on delivery.
Mrs K Taylor,
1 day ago
Verified
Accurate sizes
Accurate sizes, prompt delivery and reasonable price
Mr John Isherwood,
1 day ago
Verified
Made to specification and promptly…
Made to specification and promptly delivered
Steve Dunn,
1 day ago
Verified
Pieces were cut exactly to dimensions…
Pieces were cut exactly to dimensions and delivered very well packed.
M Bacon,
1 day ago
Verified
Easy to use the website and place my…
Easy to use the website and place my order.
Karen and Paul,
1 day ago
Verified
First Class Service
Love their products and always good service.
Gary Stirk,
1 day ago
Verified
Superb quality and service
Superb quality and service. Bespoke measurements were spot on.
Rob,
1 day ago
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