If we cut your order incorrectly, we’ll re-cut and send you a replacement as soon as possible. Just let us know within 14 days from delivery.
It's rare, but sometimes mistakes are made, if we cut your order incorrectly, outside of our +/- 1mm tolerance, just send us a photo and we'll re-cut and send a new one out to you straight away. We’ll even collect our mistake to ensure it's recycled appropriately.
We endeavour to cut as accurately as possible and as a result, our tolerance can be plus or minus +/- 1mm. That means your cut sheet could be +/- 1mm smaller or larger than the size you specified. If we cut outside of this tolerance then we’ll send a replacement.
We wish it could but unfortunately our re-cut guarantee isn’t valid for items that don’t fit due to your measurements being incorrect. When submitting your order to us, make sure that you have measured the dimensions you require at least twice, to ensure you get the same measurements on both occasions. It's also important to check that your tape measure is accurate, don’t use a fabric tape or one that belonged to your great grandma. Use a steel tape measure, make sure you’re using it correctly and that you’re measuring in millimetres. Unfortunately we can't be held responsible for mistakes you make in your measurements and we do not recut if you have provided us with the wrong measurements, we only recut if the mistake is ours.
If the item you’ve ordered is no longer in stock or has been discontinued we won’t be able to recut for you but we will do our best to provide the next best material for your project.
If you’ve damaged the item and it no longer fits then unfortunately it won’t be valid for our re-cut guarantee so please make sure you report any damage to us made in transit on the day of delivery.
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Our Help Centre is available 24/7 to explore FAQs, discover DIY ideas and advice, and even ask our community of fellow DIY enthusiasts.
good quality water resistant mdf cut to shape - discs for me.
M C,
1 hour ago
Verified
Quality service and products
Had to phone my order in as had problems logging in on line. Staff extremely helpful and order was processed swiftly. I ordered 3mm Acrylic for my greenhouse and everything arrived extremely well packaged, was all cut exactly as ordered and arrived in good time. Highly recommended for quality and price
Anne Charters,
1 hour ago
Verified
Easy to order and cost effective.
Simple and easy way to obtain small amounts of steel for DIY jobs. I got exactly what I needed at a sensible price.
Bruce,
3 hours ago
Verified
Ivory tops
Took a bit longer for delivery but excellent product even though I measured one piece wrong!
Customer,
3 hours ago
Verified
Excellent product and speedy delivery.
Excellent product and speedy delivery.
Beth Howe,
13 hours ago
Verified
Cut to accurate sizes, good quality
Cut an accurate sizes, prompt delivery for a great price Many thanks
customer,
15 hours ago
Verified
Service very efficient and easy to use…
Service very efficient and easy to use and order, also a quick turn around from ordering to delivery. Many thanks Keith
Keith Jones,
15 hours ago
Verified
Hassle free
Hassle free
Stephen Mckelvie,
15 hours ago
Verified
The company did well a pity about the…
The company did well a pity about the delivery people dos I would only give them 1 star
Denis Smith,
23 hours ago
Verified
It was really easy to order and very…
It was really easy to order and very easy to put up. A great price too
Gill,
1 day ago
Verified
Accurate and reasonably priced.
Due to no longer having my own workshed after a move to sheltered accommodation and thus unable to utilise my own tools, I did a web search for someone to help me. 'Cut My' was my my choice. All I can say is that they cut the ply of varying thickness absolutely accurately and at a reasonable price. The ordering was easy (once I got the hang of what was required) and not needing the items in any particular hurry and specifying basic delivery the order was delivered in a decent time. I have bookmarked 'Cut My' and if the circumstances arrive, will use them again. (Maybe a pair of hi fi speaker cabinets in the future!)
Ian Gray,
1 day ago
Fantastic company
Fantastic company, brilliant customer service. 3 parts of my order were supplied incorrect, I emailed late afternoon when I received the items, next day I received an email informing me that the correct sizes would be rushed to me, indeed they were, a few days later and the correct items were received. I will definitely use again for future projects.
Timtom,
1 day ago
Verified
Shelves were cut exactly to size and…
Shelves were cut exactly to size and fitted perfectly. They were packed really well and arrived in good condition. I have used Cut My twice so far and will definitely use them again when I need more shelves.
Mrs Woods,
2 days ago
Verified
Great service
Great service, quality product
Daniel Warren,
2 days ago
Verified
Very good quality and easy to install.
Very good quality and easy to install.
Daniel Watson,
2 days ago
Verified
Excellent service would definitely buy…
Excellent service would definitely buy again
Donna Carter,
2 days ago
Verified
Perfect
I’ve order bit wrong shade but otherwise cut perfectly and delivered quickly with no quality issues.
CollectPlus Customer,
2 days ago
Verified
Excellent product quality
Excellent product quality, well packaged and great price
Customer,
2 days ago
Verified
Really good reliable company. Highly recommended.
I used them quite a few times while refurbishing a kitchen. Outstanding service and outstanding products. Everything was first class. The delivery company they use are not great - just left packages propped up against front door. All in all though - 5 stars.
Derek Janes,
2 days ago
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