Latest Update: 12/01/2021 12:11 GMT
Following the announcement made by Royal Mail, any deliveries made to any of the areas with our Economy delivery option could see delays. For the full list of postcodes affected by the current Royal Mail delays, please see their website.
We believe that the areas affected could extend beyond those listed, so we will continue monitoring the situation as it develops.
Further to the Government's advice, our operations are considered essential service, and while we continue to provide acrylic Perspex screens across the country, our staff will follow COVID safe hygiene requirements to protect us, as well as you.
Under the third national lockdown, we will continue to operate under the current Government guidelines. Courier services may be affected, though we are not currently experiencing delays in manufacturing.
Following the Government's Tier 4 announcement, we wanted to update you to state that we are continuing to trade until Christmas Eve. While we are not currently in any of the listed Tier 4 areas, we understand that these rules are impacting a large percentage of the United Kingdom, and as such are implementing measures to keep you and us safe. We continue to operate under the Government guidelines with constant sanitary measures in place, but as the situation progresses, we will continue to review our measures and update them accordingly.
Phone lines are now back online, and all delays on products have been resolved. We thank you for your patience during these times. For more information on how delivery times vary in order to safely arrive before Christmas, please consult our delivery schedule.
As a result of unusually high demand, we have had to pause our phone line operations until 14/12/2020 at 09.00 GMT when they will resume as normal. We have made this decision to allow us to focus on our email support queries. We ask that until then, could you please direct your query solely to us via email at firstname.lastname@example.org, stating your order number in the subject header of the email.
We believe that by disabling our phone operations during this short period, we will be able to concentrate our attention onto our email support and resolve a large element of our current backlog. As always, we endeavour to read and respond to all emails, providing the best customer support we can provide, and dealing with your queries within a timely manner.
As such, we do apologise in advance for any further delays in our communications.
Please note, we request that you only send an email support request if you have not already done so, as we are currently in the process of going through previous tickets.
Due to exceptionally high demand, we are currently experiencing a brief backlog of messages on our social media accounts. Please note that if you have sent us a message via email, Facebook, Instagram or on Feefo, we have seen it, and we will aim to respond as soon as possible. We are currently estimating a 3-5 day delay.
We are deeply sorry for this. We would ideally like to respond to every message as quickly as possible.
We would like to thank you for your continued service, and your patience during these times.
We are continuing most services during the second national lockdown. However please note that due to delays incurred by the courier services, and the increased demand, we are currently unable to offer Express Shipping or Next Day Delivery, and can not currently guarantee a seven-day delivery window for our Economy Delivery option.
We apologise for the inconvenience.
We’re open for business as usual. National lockdown shouldn’t disrupt the manufacturing of your order, however, courier services may encounter delays due to increased demand.
Thank you for your patience.